Important Information
Before you log on please read this guide. You may wish to print this page to refer to it later
The programme has been created as a video presentation. This means you need to view it via a Broadband connection speed of at least 1 Mbit.

Please ensure your speakers are switched on.

Frequently Asked Questions (F.A.Q’s)

Q) What happens if I do not have a broadband connection this fast?
A) The video will take a while to download and the video may appear 'jerky' during playback. You can ‘pause‘ the video at any stage to allow it to download further before resuming playback.

Q) How do I view the presentation/play, pause etc?
A) On the next page you will see a visual guide to help you.

Q) How long do I have to complete the course?
A) You have 72 hours from the time you first log on to complete the course.

Q) What happens if I am called away during the session. Can I return to the programme?
A) Yes. The course is automatically bookmaked so that if you need to leave the course for any reason then you can rejoin the course at the point at which you left.

Q) What happens if I have a technical problem with the course?
A) Please call the helpdesk at Daneswood on 0845 257 1102 and they will be able to help you.

For a more detailed guide with a full explanation of which buttons to use  click here